Last updated: 28/07/2026
We are collectors first. Every single card dispatched is placed in a premium sleeve, secured in a rigid toploader, and shipped in damage-resistant packaging. We treat your orders exactly how we would want our own personal chases delivered.
We aim to process and dispatch all standard orders within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, including your tracking number.
Please note that during peak periods (such as new set releases or promotional events), processing times may be slightly extended.
Store Closures & Holidays: As a proudly independent, owner-operated business, there may be occasional periods where physical dispatch is paused for annual leave. We will always provide clear, advance notice of any dispatch pauses via site-wide banners at the top of our website. Any orders placed during a holiday closure will be securely logged, and your items reserved, for priority dispatch immediately upon our return.
We exclusively ship within the United Kingdom. We do not currently offer international shipping. To ensure the safety of your collectibles, all orders are sent via fully tracked and insured services.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Tracked (Royal Mail 48) | 2-3 Business Days | Calculated at Checkout |
If you select "The Vault" at checkout, your items will not be immediately shipped. Instead, they will be securely allocated to your digital inventory and stored in our facility.
While we use premium tracked services, delays occasionally happen within the courier network. If your order has not arrived within 7 business days of your dispatch email, please contact us at support@chogscards.co.uk with your order number.
In the rare event that an order is declared lost by the courier, we will issue a full refund or provide a replacement where inventory allows. We cannot be held responsible for missing parcels if an incorrect or incomplete shipping address was provided at checkout.
If your package arrives visibly damaged, please take clear photographs of the external packaging before opening it, as well as photographs of any damage to the items inside. Contact us within 48 hours of delivery so we can initiate a claim with the courier and resolve the issue for you immediately.