Last updated: 28/07/2026
Every item at Chogs Cards is inspected, authenticated, and logged prior to dispatch. To protect our community from fraud and card-swapping, we enforce strict return conditions.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Furthermore, in accordance with the UK Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to explicitly notify us that you wish to cancel your order.
To be eligible for a return, your item must be in the exact same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Sealed products (Booster Boxes, ETBs, etc.) are only eligible for return if the factory shrink wrap remains 100% intact and untampered. If the factory seal is broken, peeled, or missing, the item is considered "used" and is no longer eligible for return, as the market value of the product is derived entirely from its sealed integrity.
We use high-resolution imaging and physical logging to track the condition and identity of every single card dispatched.
Anti-Fraud Warning: Chogs Cards operates a zero-tolerance policy regarding fraud. If you return a counterfeit card or attempt to deceive us in any way, you will be permanently blocked from our platform, your account will be terminated, and we reserve the right to report the activity to the relevant authorities and the police. We take the integrity of our inventory and the trust of our collectors very seriously.
Graded slabs are sold "as-is" regarding the grade. We do not accept returns based on subjective disagreement with a third-party grader's assessment. Returns for transit damage to the plastic case are accepted only if reported with photos of the original packaging within 48 hours of delivery.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. (Please note the strict 48-hour reporting window for raw singles and graded slabs mentioned above).
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
To start a return, you must contact us at support@chogscards.co.uk with your order number and the reason for your return.
Please note that returns will need to be sent to the following address:
[INSERT RETURN ADDRESS HERE]
If a return is authorized, items must be returned in the exact protective packaging (toploaders, sleeves, boxes) they arrived in. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return shipping costs and must use a tracked and insured shipping service. We recommend keeping your postage receipt until the return is fully processed.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return and you have not received your funds, please contact us at support@chogscards.co.uk.