Last updated: 13/06/2026
Every item at Chogs Cards is inspected, authenticated, and logged prior to dispatch. To protect our community from fraud and card-swapping, we enforce strict return conditions.
In accordance with the Consumer Contracts Regulations 2013, you have 14 days from the date of delivery to notify us that you wish to cancel your order.
Sealed products (Booster Boxes, ETBs, etc.) are only eligible for return if the factory shrink wrap remains 100% intact and untampered. If the factory seal is broken, peeled, or missing, the item is considered "used" and is no longer eligible for return, as the market value of the product is derived entirely from its sealed integrity.
We use high-resolution imaging and physical logging to track the condition and identity of every single card dispatched.
Anti-Fraud Warning: Chogs Cards operates a zero-tolerance policy regarding fraud. If you return a counterfeit card or attempt to deceive us in any way, you will be permanently blocked from our platform, your account will be terminated, and we reserve the right to report the activity to the relevant authorities and the police. We take the integrity of our inventory and the trust of our collectors very seriously.
Graded slabs are sold "as-is" regarding the grade. We do not accept returns based on subjective disagreement with a third-party grader's assessment. Returns for transit damage to the plastic case are accepted only if reported with photos of the original packaging within 48 hours of delivery.
If a return is authorized, items must be returned in the exact protective packaging (toploaders/sleeves/box) they arrived in. Customers are responsible for return shipping costs using a tracked and insured service. We recommend keeping your postage receipt until the return is processed.
To initiate a return, please contact our support team at support@chogscards.co.uk with your order number and the reason for your return.